International Express - tracking service

Any tracking claim must be received within four months for an EMS item (six months for a K-Packet item), and 30 days for an item with Guarantee Service, from the following day of the date of posting. Any claim received after this period will not be accepted by the partner Post, and thus the results cannot be notified to you.
Before filing an Internet inquiry here, please check your item status first via the online website of the destination country.

Please visit www.emspremium.com or contact 1588-5027 for your inquiry on EMS Premium.
As the quotation marks--[‘], [“]--are not available when entering information, please use another characters.
An inquiry for a K-Packet item can be received 10 days after the date of posting

* Required Fields.

Internet EMS Inquiry
*Mail Number	Search EMS mails, K-Packet, K-Packet Light are able to claim, mail number starts with 'E' or 'RE' or 'L'(except for LN/LK)ex) EM900900900KR
*Sender Name	Please make sure that sender's name is written in English (Chinese character is available in case of Japan and China)
*Sender Phone Number	(Phone or mobile phone) ex) 02-1234-5678, 010-123-5678, 0505-1234-5678
*Sender Address	Please insert sender address in English (Chinese character is available in case of Japan and China)
*Addressee Name	Please insert addressee name in English (Chinese character is available in case of Japan and China)
*Addressee Phone Number	(Country code-Phone or mobile phone)
*Destination Country
Addressee Postal Code
*Addressee Address	addressee address should be written in detail exactly in English (Chinese character is available in case of Japan and China)
*Contents (Detailed description of contents)
*Tel No. & e-mail address for response	, - - Response to your inquiry will be sent via mobile phone services (Post-talk, Kakao-talk, NAVER talktalk, or SMS) or email. As changing the email address is not available, please provide an accurate email address by distinguishing upper and lower case letters.
*Reason for inquiry	Not delivered Delayed Damaged Delivered / Contents missing
Remarks (Detailed description of problem)	Please make sure that it is written within 200-digit including space (400-digit in English)

Consent on the collection and use of personal data
Consent on the collection and use of personal data
This service requires collecting and processing specific types of personal data. In accordance with Article 15.1.1 of the Personal Data Protection Act, the use of this service may be unavailable or restricted without your consent.
Mandatory data fields	Purpose of collection and use	Period for retention and use	Please tick the box below to provide your consent.
Name, address, contact number, e-mail address	Service process & valid identification	As prescribed in Article 25 of the Enforcement Decree of the Public Records Management Act